Atara Lights (Seller) Manufacturers’ Limited Warranty

WARRANTY: The manufacturers of the products sold by Atara Lights warrant that their products shall be free from defects in material and workmanship by the terms of the manufacturer’s standard warranty. This constitutes the sole and entire warranty provided to the buyer regarding the products purchased. As the seller, Atara Lights does not offer any warranties, guarantees, or representations regarding the products. We explicitly disclaim and renounce all warranties related to the seller, including but not limited to implied warranties of merchantability and fitness for a particular purpose, whether expressed, implied, or arising by operation of law, trade usage, or course of dealing. Additionally, the buyer waives any claims against Atara Lights for hidden defects.

Atara Lights will assign to the buyer any warranty claims against the manufacturer regarding the products sold. A copy of the manufacturer’s written warranty is typically provided before or during delivery. If the buyer has not received this, Atara Lights will obtain and forward a copy of the manufacturer’s warranty to the buyer upon request. 

LIMITATION OF REMEDY: The liability of Atara Lights related to the products sold, or this contract, is strictly limited to the handling of repair, replacement of parts/components, or the replacement or refund of the purchase price, at Atara Lights’ discretion. Under no circumstances will Atara Lights be liable for any incidental, consequential, or special damages, including lost profits, related to this agreement or any products sold, whether arising from breach of contract, warranty, or tort.

Additional Terms:

  • The manufacturers’ warranty typically covers LED fixtures based on a lifespan of 50,000 hours, offering a 5-year limited warranty under normal usage conditions. Select products may have extended warranties.
  • Manufacturers are responsible for providing replacement parts for defects during normal usage within five years from the manufacturing date. The buyer may need to cover the freight costs for returning failed parts and receiving replacements.
  • Suggested operation hours for LED fixtures are 10-12 hours per day. Usage beyond this may reduce the warranty period.
  • The Limited Manufacturers’ Warranty covers a wide range of LED lights on our website. For specific models or verification, don’t hesitate to get in touch with Atara Lights.
  • Buyers may need to provide evidence of defects, such as photos, videos for the purpose of warranty claims.
  • The warranty does not cover failures due to improper installation, abnormal conditions, or electrical surges, among other exclusions. Installation must comply with manufacturer instructions, and a licensed electrician must install the product.

Documentation for Warranty Claims:

  • Keep records of operating history for inspection.
  • Allow engineers access to failed fixtures for inspection.
  • Additional documentation may be required for installations outside the United States.
  • Atara Lights is not responsible for shipping costs related to warranty claims.

Disclaimer: Atara Lights and the manufacturers are not liable for indirect costs or expenses, including labor, equipment rental, or lost profits, related to the product’s removal, installation, or re-installation, even if deemed defective.

For any questions and concerns don’t hesitate to reach us at +1 (844)552-8272 or ledcs@ataralights.com.